Shipping policy
WHEN WILL MY ORDER SHIP?
Orders are typically processed within 1–3 business days before shipment.
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
ESTIMATED DELIVERY TIMES
Estimated delivery time after shipment:
- United States: 2–5 business days
- Other countries: Delivery times may vary depending on your location and local customs.
Please note that delivery estimates are not guaranteed and may occasionally be affected by weather conditions, customs inspections, holidays, or other unforeseen carrier delays.
ORDER TRACKING
Once your order has been shipped, you'll receive a tracking email containing your tracking number and carrier information.
You can also track your order anytime on our Track Your Order page.
SHIPPING PROTECTION
Shipping Protection is an optional service available during checkout.
If selected, your order is protected against verified loss, theft, or damage during transit. If an eligible shipping issue occurs, we'll gladly arrange a replacement or refund.
Please note that Shipping Protection does not cover delays caused by customs, weather, or shipping carriers.
Claims should be submitted within 7 days of the recorded delivery date.
PRIORITY PROCESSING
Priority Processing allows your order to move ahead in our fulfillment queue.
While it speeds up processing and dispatch, it does not guarantee faster carrier delivery, as shipping times depend on the selected shipping service and destination.
ORDER CANCELLATIONS
Orders may be cancelled within 24 hours of purchase.
If your order has already entered processing or has been shipped, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible at:
INCORRECT SHIPPING ADDRESS
If you notice an error in your shipping address, please contact us immediately.
We can usually update your address within 24 hours of placing your order, provided your order has not yet been processed.
DAMAGED OR INCORRECT ITEMS
Although every order is carefully inspected before shipment, if your package arrives damaged or you receive the wrong item, we're here to help.
Please email us with:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
We'll work quickly to provide a suitable solution.
NEED HELP?
If you have any questions regarding your order, shipping, or delivery, our BMTSport Support Team is always happy to assist.
Email: store@bmtsport.com
We aim to respond to all inquiries within 24 hours (Monday–Friday).