Refund policy

30-DAY RETURN POLICY

At BMTSport, we want you to shop with confidence.

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Include all original packaging and tags
• Be accompanied by proof of purchase

HOW TO START A RETURN

To request a return, please contact our support team before sending your item back.

Email:
store@bmtsport.com

Please include:

• Your order number
• Your full name
• The reason for your return

Once your request has been approved, we'll provide return instructions and the appropriate return address.

Return Address:
[YOUR RETURN ADDRESS]

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos showing the issue
• A brief description of the problem

We'll review your case as quickly as possible and arrange a replacement or refund when applicable.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain products may not be eligible for return if they have been used, washed, or damaged after delivery.

Gift cards and final sale items are also non-refundable.

EXCHANGES

We currently do not offer direct exchanges.

If you'd like a different product or size, simply return your eligible item for a refund and place a new order.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days without providing a reason.

The returned product must be unused, in its original condition, with all original packaging and proof of purchase.

REFUNDS

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@bmtsport.com.

NEED HELP?

If you have any questions regarding returns or refunds, our BMTSport Support Team is always happy to assist.

Email: store@bmtsport.com

We aim to respond to all inquiries within 24 hours (Monday–Friday).

Train Better. Move Smarter. Live Stronger.